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FAQs

  How do I make a booking?

The Santa Experience at Castlecomer Discovery Park is an online booking system and access to the internet is required. Tickets can be purchased on www.discoverypark.ie by laser card, credit card or debit card. Once your transaction is completed, a confirmation email containing your unique booking reference number will be sent to your email address. If you do not get this email please visit your Spam or Junk folders in your email as it may reside there depending on your email provider.

PLEASE NOTE – New banking security features requires your password and other account verification methods; THIS IS A BANKING RESTRICTION TO ENSURE YOUR ACCOUNT DATA IS PROTECTED, THE PASSWORD IS BETWEEN YOU AND THE BANK.


  Do I need a ticket for a baby?

A baby is considered less than 12 months of age. Once a guardian has purchased an adult ticket and if no present is required, then it is possible to bring a baby free of charge. If you would like to receive a present then please purchase a child ticket and select the appropriate age group of 1-2 years.

  Do I need to purchase tickets in advance?

Tickets can only be purchased online. All enquiries can be made during the hours of 9.30am and 11am Monday to Friday.

  Can I add an additional person to my booking? / Can I change my booking?

As the Santa Experience has limited capacity please check our website to see if there is a place left on your desired date and time. If there is a space available please book as normal online. For all other changes to your booking there is a charge of 20% of the original booking total – as included in Terms and Conditions.

  Can I cancel my booking?

Tickets to see Santa and the magical woodland train are non-refundable.

  Can I receive a refund due to adverse weather conditions?

No, sorry you cannot receive a refund due to adverse weather conditions, Castlecomer Discovery Park will endeavour to ensure that all Santa events will go ahead no matter what the weather.

  What else can you do at Castlecomer Discovery Park?

The wonderful craft shops will be open until 5:30 throughout the Christmas experience, where you can do a spot of shopping, chat to the makers, and pick up some charming novel gifts for that someone special. The Jarrow Café will be open until 7:00 serving tasty hot snacks and a childrens menu. Children can enjoy the mini zip wire and climbing wall in the FREE timber tumbles playground.

  How do I get to Castlecomer Discovery Park?


  Is there parking at Castlecomer Discovery Park?

Yes, there is a large car park including spaces for limited physical ability. The Castlecomer Discovery Park car park will remain open until the last event finishes. Pedestrians should keep to pathways where possible and be mindful of the Santa Train passing through.

  Can I bring a buggy for my child on the train?

No, but the rest of the experience is accessible to buggies. Castlecomer Discovery Park cannot accept responsibility for any personal property left in its premises so we advise you leave your buggy back in your car.

  What details will I need to make a booking?

Once you select your required date and time, you will need to know the number of adults and children visiting the Santa Village, the children’s names and ages and one postal address will also be required. To complete your booking you may be asked for bank account verification pass-words, this is an extra banking security procedure in effect from last year. If you are not aware of these please contact your bank.

  Why is there a charge of 20% levied for change of booking?

The charges are levied on us and pay for credit/debit card processing services, the installation and maintenance of computer hardware and software and all other costs associated with the ticket transaction.

  Do you cater for people with Special Needs?

We can accommodate wheelchairs at our Santa Experience, and in the visitor centre. Regrettably it is not possible to facilitate wheelchairs on the Jingle Bell Bus.

For all other special needs, please e-mail info@discoverypark.ie with your requirements and we will assist you in any way possible.

  What do I need to bring with me for the Santa Experience?

We would kindly ask that all participants dress appropriately for our unpredictable Irish weather as this is indoor and outdoor event! At check-in please present your confirmation email.

  Can I take a photo with Santa?

Yes, we encourage you to take photos with Santa and there will also be many other amazing photo opportunities along the journey.

  What happens if I get delayed on the way to Castlecomer?

Please phone us on 056 – 4440707 if you are delayed. Unfortunately, we can’t guarantee your place on the Jingle Bell Bus if you miss your Santa Experience but will make every effort to facilitate you. Every Santa event must start on time. We ask all visitors to check in 15 minutes before your booked event. Please allow sufficient time for any unforeseen traffic problems, weather, car sickness etc. 

  What are the Discovery Park’s opening times during the Santa Experience?

The Christmas Experience opens on November 26th and finishes on December 23rd. For further details e.g. start times and finish times, please look at our booking system.


  What do I do if my ticket receipt has not been emailed to me or my printer is not working, how do I print off my ticket?

Tickets will automatically be emailed to the address you entered upon payment of your tickets. Tickets must be paid for at time of booking. Take note of the confirmation number you were given at the time of booking and present this to the desk when checking in.

  Can I book a group of people for the Santa Experience?

Yes, you can book in a group of people for the Santa Experience. Simply follow the normal booking steps on the booking page. Schools, Crèches and all Groups have to book and pay online this way. Please make sure that all of your group are able to attend on your chosen date as tickets cannot be moved or split.

  Are there restaurant facilities?

Yes, the award winning Jarrow Café is located in the Visitor Centre. It will be open until 7pm throughout the Christmas experience, serving a hearty Christmas menu, and kids specials. For more information, or to make a booking see their website Jarrow Cafe or contact Anna or Evan at 056 – 4440019